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Customer Service

 

 

We love our customers at LIFESTYLE BAMBOO and want to make sure you can reach us when you have a question or need assistance.

We are open online to place an order 24/7 and someone from our Customer Care Team is available from 9:00 am - 6:00 pm Central Standard Time, Monday - Friday.

"Live Chat" is available during regular business hours to assist with any questions or provide checkout assistance.  If you need help outside of regular business hours, you can leave a message via "Live Chat" or our email address below and a team member will respond the next business day.

 

GENERAL QUESTIONS:  info@lifestylebamboo.com

RETURN REQUESTS:  info@lifestylebamboo.com

 

ORDERING:

  • Ordering online is easy from your desktop or mobile device.  We have a streamlined and simple checkout page that accepts major credit cards and PayPal for your convenience.  

 

SHIPPING:

  • We are extremely proud to offer FAST shipping on all your orders.  We ship the same or next day via USPS.  For all U.S. orders over $49, we offer FREE shipping and all other U.S. orders have a flat $4.95 shipping fee.  Please see below for shipping on International orders.

 

INTERNATIONAL ORDERS:  

  • We are happy to ship our products internationally.  Shipping costs are based on package weight and shipping address.  We ship internationally via USPS First-Class Package International Service at an average cost of $22.50 for a 2 lb package and $32.75 for a 3 lb package for most countries.  An accurate calculated rate will be provided at checkout when your package weight and mailing address is confirmed. 
  • Because International shipping costs can be high, we've had customers reduce their shipping cost by combining an order with a family member, friend or co-worker, then splitting the cost of shipping between everyone.

 

TRACKING YOUR ORDER:

  • You will receive an email confirmation of your order with a tracking number and tracking updates so you can stay on top of your order every step of the way.

 

SHOPPING TOOLS:

  • We offer an email subscription to make sure you receive any new product launches, giveaways or special sales.  We will also have a Rewards Program implemented soon where you can earn loyalty points for being a loyal customer, and, for sharing LIFESTYLE BAMBOO with your friends and family...stay tuned!

 

YOUR ACCOUNT:

  • At checkout, you have the option to establish a customer account that will save your customer and mailing information to make re-ordering a breeze. 

 

 

 

 

 


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