We love our customers at LIFESTYLE BAMBOO and want to make sure you can reach us when you have a question or need assistance.
We are open online to place an order 24/7 and someone from our Customer Care Team is available from 9:00 am - 6:00 pm Central Standard Time, Monday - Friday.
"Live Chat" is available during regular business hours to assist with any questions or provide checkout assistance. If you need help outside of regular business hours, you can leave a message via "Live Chat" or our email address below and a team member will respond the next business day.
GENERAL QUESTIONS: email@example.com
RETURN REQUESTS: firstname.lastname@example.org
- Ordering online is easy from your desktop or mobile device. We have a streamlined and simple checkout page that accepts major credit cards and PayPal for your convenience.
- We are extremely proud to offer FAST shipping on all your orders. We ship the same or next day via USPS. For all U.S. orders over $49, we offer FREE shipping and all other U.S. orders have a flat $4.95 shipping fee. Please see below for shipping on International orders.
- We are happy to ship our products internationally. Shipping costs are based on package weight and shipping address. We ship internationally via USPS First-Class Package International Service at an average cost of $22.50 for a 2 lb package and $32.75 for a 3 lb package for most countries. An accurate calculated rate will be provided at checkout when your package weight and mailing address is confirmed.
- Because International shipping costs can be high, we've had customers reduce their shipping cost by combining an order with a family member, friend or co-worker, then splitting the cost of shipping between everyone.
TRACKING YOUR ORDER:
- You will receive an email confirmation of your order with a tracking number and tracking updates so you can stay on top of your order every step of the way.
- We offer an email subscription to make sure you receive any new product launches, giveaways or special sales. We will also have a Rewards Program implemented soon where you can earn loyalty points for being a loyal customer, and, for sharing LIFESTYLE BAMBOO with your friends and family...stay tuned!
- At checkout, you have the option to establish a customer account that will save your customer and mailing information to make re-ordering a breeze.